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This extraordinary and practical book examines neuro-linguistic programming (NLP) – the knowledge and skills to detect and affect thinking patterns – and applies it to each phase of the medical consultation. It outlines the NLP tools most useful to physicians who wish to understand and utilise the dynamic structure underlying the processes used by excellent communicators. It explains how improving communication skills and developing new models of consultation to incorporate into daily practice not only helps healthcare professionals become better communicators, but reassures patients, alleviating suffering and promoting healing.

This book provides many case examples and includes skill based exercises to ensure easy and effective learning. There are unique, fresh perspectives on challenging areas such as anger and aggression, dealing with complaints, breaking bad news, the heartsink patient, uncovering hidden depression and telephone consulting skills. It is relevant to all healthcare professionals, and of special interest to general practitioners, GP trainers, counsellors and medical students. 'Building on the Calgary-Cambridge model, Lewis Walker has outlined some of the NLP tools that are most useful to physicians who wish to engage their patients' physical and psychological ability to self-heal.

It is truly a pleasure to introduce a book that offers pragmatic tools in the service of that highest calling, namely the desire to alleviate suffering and promote healing.'

Ian McDermott in his Foreword

Overview of NLP Initiating the session Gathering information Building the relationship Explanation and planning Closing the session Special situations Developing personally

'This is a well-written, practical working book addressing a major concern to both patients and professionals in modern healthcare.'  

JOURNAL OF THE ROYAL SOCIETY OF MEDICINE

'This book presents us with the marriage of two disciplines - medicine in the traditional setting of the GP practice, and neuro-linguistic programming (NLP). The extensive bibliography directs readers to other material in the fields of NLP, communication and related areas. It is a fascinating and enjoyable read, and I would highly recommend it to all health professionals with patient contact.'

PHYSIOTHERAPY JOURNAL

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